Provision of PPG and BAU Interim Support
Crown Commercial Service · United Kingdom
Key facts
- Contract value
- £439,000
- Awarded
- 31 Jan 2024
- Contract starts
- 07 Feb 2024
- Contract ends
- 31 Jul 2024
- Procedure
- Other - Direct Award
- Buyer type
- Central government
- Source
- Contracts Finder
Awarded to
| Supplier | Value |
|---|---|
| BRICKENDON CONSULTING LIMITED | £439,000 |
Description
Crown Commercial Service is seeking a supplier to provide PPG Operational support requirements in an interim capacity. This is until a longer-term mode of operation has been identified. This interim support will provide the following
Operational support for organisations and users registered on the PPG system including actioning of service requests. Development support to ensure bug and issues are remediated.
2nd and 3rd line ticket support.
Management of PPG technical knowledge including updates to existing documentation and creation of anything new identified and imparting of knowledge to wider support teams
Applying of PPG Patches and Updates.
Proactive monitoring of PPG including identification of any capacity and performance issues and threshold limits. Including regular output reports to stakeholders.
Categories (CPV)
- 72000000 IT services: consulting, software development, Internet and support
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