New Build Customer Journey Experience Solutions
Peabody Trust · London
Key facts
- Estimated value
- £500,000
- Contract ends
- 30 Nov 2026
- Procedure
- Competitive flexible procedure
- Buyer type
- Housing
- Source
- Find a Tender
Description
The contracted service requirement is to create and deliver a satisfying customer journey for new build customers ensuring they feel informed, supported and valued throughout the entire process. The service is to provide end to end implementation and oversight of customer journey touchpoints across new housing developments, ensuring a consistent, high-quality experience for residents across all the various tenures including social rented, shared ownership and market sale. The aim is to deliver an industry-leading customer experience across the entire new build journey evidenced by measurable improvements in customer satisfaction scores, reduced complaints and increased Net Promoter Scores. The service will support internal teams by taking on the delivery of customer facing touchpoints which will allow Peabody colleagues to focus on their core roles whilst ensuring that the customer experience is elevated, consistent and aligned with Peabody’s organisational values. The specification includes the setup, adaptation, production and installation of all physical and digital customer assets of each new development, taking into consideration the unique nature of the development and tailoring the service accordingly. The service will also include ongoing coordination, monitoring, survey residents to obtain feedback and continuous improvement. To view this notice, please click here: https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=977146934
Categories (CPV)
- 72224000 Project management consultancy services
- 73220000 Development consultancy services
- 79000000 Business services: law, marketing, consulting, recruitment, printing and security
- 79410000 Business and management consultancy services
- 79415200 Design consultancy services
- 79416200 Public relations consultancy services
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