Contact Centres and Business Services
Crown Commercial Service · United Kingdom
Key facts
- Awarded
- 29 Jul 2021
- Contract starts
- 09 Aug 2021
- Contract ends
- 09 Feb 2026
- Procedure
- Open procedure (above threshold)
- Buyer type
- Central government
- Source
- Contracts Finder
Awarded to 18 suppliers
| Supplier | Value |
|---|---|
| G4S Facilities Management (UK) Limited | — |
| NHS Shared Business Services Limited | — |
| Serco Ltd | — |
| Accenture Limited | — |
| Capita Business Services | — |
| LIBERATA UK LIMITED | — |
| ResQ Ltd | — |
| TELEPERFORMANCE LIMITED | — |
| Arvato Limited | — |
| Sitel UK Ltd | — |
| THE CONTACT COMPANY LTD | — |
| Go-Centric Ltd | — |
| HINDUJA GLOBAL SOLUTIONS UK LIMITED | — |
| Shared Services Connected Ltd | — |
| CHARLES NOVACROFT DIRECT LIMITED | — |
| Ventrica Limited | — |
| NCO EUROPE LIMITED | — |
| TTEC (UK) SOLUTIONS LIMITED | — |
Description
Crown Commercial Service (CCS) intended to establish a framework agreement for the provision of outsourced contact centre services, shared services and operational business process services. The framework will be used by UK Central Government and wider public sector organisations. Buyers will include, but are not limited to, Central Government departments and their agencies, non-departmental public bodies, devolved administrations, NHS bodies, local authorities, police, voluntary sector, charities and private sector organisations procuring on behalf of these bodies. The framework has 2 lots: Lot 1 Contact Centres - for the provision of contact centres servicing citizen and industry engagement with the public sector. Lot 2 Business Services - for the provision of financial accounting, HR, payroll, and source-to-pay business services.
Additional information: A modification notice has been published to advise that this framework will be extended by a total of 6 months. The end date is 9 February 2026. There will be no adjustment to price.
Categories (CPV)
- 48400000 Business transaction and personal business software package
- 75100000 Administration services
- 79200000 Accounting, auditing and fiscal services
- 79340000 Advertising and marketing services
- 79400000 Business and management consultancy and related services
- 79500000 Office-support services
- 79600000 Recruitment services
- 79990000 Miscellaneous business-related services
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