Provision of UK Customer Satisfaction Index Report
Driver and Vehicle Licensing Agency · United Kingdom
Key facts
- Contract value
- £13,900
- Awarded
- 22 Jul 2024
- Contract starts
- 31 Jul 2024
- Contract ends
- 31 Jul 2025
- Procedure
- Single tender action (below threshold)
- Buyer type
- Central government
- Source
- Contracts Finder
Awarded to
| Supplier | Value |
|---|---|
| Institute of Customer Services | £13,900 |
Description
The Institute of Customer Service (ICS) conduct research twice a year to produce the UK Customer Satisfaction Index (UKCSI) analysis, which is available from January and July annually. DVLA has purchased bespoke analysis from this report previously and uses the data to benchmark against other organisations. DVLA will continue to need to have sight of its position within the range of Public Services National Organisations, as well as seeing the top 30 for website, non-website, and overall services.
Categories (CPV)
- 73000000 Research and development services and related consultancy services
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