Customer Service Model
Care Quality Commission · United Kingdom
Key facts
- Contract value
- £37,500
- Awarded
- 22 Dec 2023
- Contract starts
- 08 Jan 2024
- Contract ends
- 31 Mar 2024
- Procedure
- Call-off from a framework agreement (framework)
- Buyer type
- Central government
- Source
- Contracts Finder
Awarded to
| Supplier | Value |
|---|---|
| Ipsos (Market Research) Limited | £37,500 |
Description
This is a Contract Award Notice.
The Care Quality Commission (CQC) ability to encourage and enable people to share their experiences of care with CQC rests largely on our ability to meet the needs and expectations of people who take the time to feedback to us.
We want to develop a customer service approach, underpinned by an effective responding to concerns policy, that enables us to do that. We also need to understand what a good feedback loop looks like when people share their experiences of care with us.
To support this work we have contracted with a supplier that can build on what we have learnt through the LLR and develop a protype customer service model based on robust engagement and testing with the public.
This procurement was undertaken through the NHS SBS Consult 18: Multidisciplinary Consultancy Services Framework (Lot 3) following the Direct Award process.
The Contract is awarded for a total period of 3 months.
Total Awarded Value is maximum of all charges including any optional contract extensions.
Contract Reference: CQC EP&S 059
Categories (CPV)
- 79413000 Marketing management consultancy services
- 73210000 Research consultancy services
- 79419000 Evaluation consultancy services
- 79412000 Financial management consultancy services
- 73000000 Research and development services and related consultancy services
- 79221000 Tax consultancy services
- 79400000 Business and management consultancy and related services
- 73200000 Research and development consultancy services
- 79410000 Business and management consultancy services
- 79411000 General management consultancy services
- 79414000 Human resources management consultancy services
- 79411100 Business development consultancy services
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