Income Recovery Officer (Income Management)

Job Title: Income Recovery Officer Rate of Pay: ?15.17 per hour Hours: 37 hours per week Location: Sandwell Council House, Freeth Street, Oldbury, B69 3DE Start Date: ASAP Contract type: Agency

Job Description and Personnel Specification are attached, which also provides more information above the role.

Brief description:

*Income Recovery experience is essential. *Candidates would need to attend Sandwell Council House, Oldbury for training 5 days per week (9am - 5pm) for the first 8 weeks.

We are looking for Income Recovery Officers for an opportunity to join a highly efficient and professional service that places itself in a strong position to meet the challenges and demands of maximising income collection and sustaining tenancies at every opportunity.

The Service is responsible for managing, monitoring and recovering arrears of rent and other housing related charges from current and former tenants. A key objective is to combine the effective recovery of arrears with the provision of a high-quality customer-focused advice, assistance and support service. You will be a key player in ensuring prompt and effective early action is taken to control and recover outstanding arrears to eviction stage and other associated debts.

o Literacy level 2 (or equivalent) and Numeracy Level 2 (or equivalent) o A minimum of 2 years' experience of working in a rent arrears recovery/income collection environment o Excellent negotiation and communication skills o Excellent customer service skills o Ability to work with minimal supervision o A performance-driven work ethos o A desire to help customers to sustain their tenancies o Highly organised and understand the importance of attention to detail o A good working knowledge of arrears management procedures and processes o Ability to use own initiative when supporting vulnerable customers and dealing with complex arrears cases o A good working knowledge of Universal Credit o Knowledge of Local Authority

Please can the agencies send over a CV, 2x up to date references and a copy of Terms and Conditions. You must include your agency on cost details to each submission. Stated rates must be inclusive of all known costs.

No DBS is required for this role, inside IR35.

Please note this advert is also out with our Master Vendor

You will receive further information regarding invoice terms if your candidate is appointed to this role. Invoices must be sent electronically on a weekly basis to [email protected] along with your workers authorised timesheet supplied by your agency. Payments are then released 14 days from the date of the invoice.

The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register you...

Additional information: The Quotation Document(s) will be made available to suppliers who Express Interest on the Sandwell Metropolitan Borough Council Tendering Portal. To access the portal please click the following link https://in-tendhost.co.uk/sandwellmbc

You will be required to log into an existing account or register a new one. Once logged in, from the top menu bar click on 'Tenders' to list all the current opportunities. Once you have found the relevant opportunity you should click on 'View Details' in order to Express Interest.

Closing date for submission of quotations is Wednesday 7th February 2024 at 17:00pm

Is a Recurrent Procurement Type? : No