Out of Hours Call Handling Service
Key facts
- Contract value
- £2,200,000
- Awarded
- 13 Mar 2026
- Contract starts
- 31 Mar 2026
- Contract ends
- 31 Mar 2029
- Procedure
- Competitive flexible procedure
- Buyer type
- Housing
- Source
- Find a Tender
Awarded to
| Supplier | Value |
|---|---|
| Morgan Sindall Property Services | £2,200,000 |
Description
Abri sought a dedicated provider to deliver an out-of-hours call handling service, ensuring residents receive timely, empathetic, and effective assistance when urgent housing management issues arise outside standard working hours. This includes critical concerns such as emergency repairs, serious incidents, and tenancy-related emergencies. Our goal was to implement an innovative, dependable, and cost-efficient solution that enhances service delivery while maintaining our commitment to high-quality, customer-focused support. The selected provider should offer a robust and responsive system that ensures residents feel supported and always valued.
Categories (CPV)
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