IT Magement Service Tool
GENERAL PHARMACEUTICAL COUNCIL · United Kingdom
Key facts
- Contract value
- £4,569,189
- Awarded
- 01 May 2025
- Contract starts
- 01 May 2025
- Contract ends
- 01 May 2028
- Procedure
- Below threshold - limited competition
- Buyer type
- Local government
- Source
- Find a Tender
Awarded to
| Supplier | Value |
|---|---|
| TOPdesk UK Ltd | £4,569,189 |
Description
We have around 300 staff. We have about 15 IT staff. Our service desk is located at our London office. We process around 300 tickets (incidents and service requests) per month. We follow ITIL processes, so the tool needs to adhere to ITIL principles and support those processes. In addition, we currently use our current tool for Change and Problem management, including asset management of laptops and mobile phones. We are looking to procure a Software as a Service (SaaS) ITSM Tool to meet our requirements.
Categories (CPV)
- 72000000 IT services: consulting, software development, Internet and support
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