HAS Service Management Wrap
Ministry of Defence · South West
Key facts
- Contract value
- £3,776,793
- Awarded
- 18 Oct 2023
- Contract starts
- 22 Oct 2023
- Contract ends
- 31 Mar 2025
- Procedure
- Call-off from a framework agreement (framework)
- Buyer type
- Central government
- Source
- Contracts Finder
Awarded to
| Supplier | Value |
|---|---|
| Parico Limited | £3,776,793 |
Description
The Authority are setting up their own High Assurance Services (HAS) Service Management team to support environments and is the provision of the suitably skilled support personnel to undertake the ITIL V3 service management processes and procedures - under the direction of the Service Transition and Operations Lead (or Authority nominated substitute). The HAS Service Management team will be made up of a number of parties including vendors that were part of the design and development team. There will be commercial arrangements in place that will allow the formation of an Integrated Service Delivery Team comprising the applicable vendors. The MOD is acting as a Managed Service Provider and is onboarding to Defence Digital Operational Service Management (OSM), utilising the processes, services and tools that are already integrated, this includes the 24x7 Incident logging capability.
Categories (CPV)
- 72000000 IT services: consulting, software development, Internet and support
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