Contact Telephony Services
Rochdale Metropolitan Borough Council · North West
Key facts
- Contract value
- £304,020
- Awarded
- 09 Apr 2025
- Procedure
- Award procedure without prior publication of a call for competition
- Buyer type
- Local government
- Source
- Find a Tender
Awarded to
| Supplier | Value |
|---|---|
| KERV EXPERIENCE LIMITED | £304,020 |
Description
Critical Requirements: Rochdale Borough Council existing telephony contract is due to end in 2025. They are looking for a supplier to meet business critical requirements: Contact centre (CCaaS) analytics and reporting Complete omnichannel contact centre, phone system and UC platform Digital customer journeys and speech analytics Customer self-service and IVR Workforce optimisation (WFO), Workforce management (WFM) and Quality evaluations Outbound dialler capabilities Omnichannel desktop System integrations including CRM integration PCI compliance Complete set of telecommunication, integration and support services 3-Year contract
Categories (CPV)
- 72000000 IT services: consulting, software development, Internet and support
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