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Tenfell
Awarded contract
Published 27 Jun 2024

Victims of Crime User Satisfaction Survey Service

British Transport Police · London

Key facts

Contract value
£157,387
Awarded
25 Jun 2024
Contract starts
30 Jun 2024
Contract ends
30 Jun 2026
Procedure
Call-off from a framework agreement (framework)
Buyer type
Emergency services

Awarded to

SupplierValue
Opinion Research Swansea Ltd£157,387

Description

BTP conducts a monthly user satisfaction survey with victims of crime through a mixture of online and telephone interviews. It measures their satisfaction with BTP interactions at three different stages (if applicable) during the crime journey process.

Categories (CPV)

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