Home Support - Principal Provider South Norfolk

Norfolk County Council is seeking to purchase Home Support provision, following a strategic review of the current home care market, to inform the future strategic commissioning approach. This review was undertaken to ensure that the Council can fulfil its duties under the Care Act, concerning individual choice, market sustainability and quality of care provision. The strategic commissioning approach is focused on meeting the following aims: • Sustainability - Supporting a diverse homecare market to deliver manageable hours in right sized geographical areas. • Quality - Enabling the homecare market to meet Good and Outstanding CQC ratings. • Resilience - Creating a strong and responsive homecare market. • Capacity - Increasing capacity through redesigning our home support provision. Informed by the engagement and market research undertaken, we are implementing a Principal Provider model in Norfolk, which will put in place a lead provider within each PCN who will be required to directly deliver up to 70% of the home support demand and will also be expected to meet certain expectations, as described below (not an exhaustive list): a. Lead on collaboration with other home care providers, within the PCN. This would include working with providers to identify efficiencies in care delivery and sharing of best practice. b. Support the implementation of the Adult Social Services Quality Improvement Programme c. To be an active member of any placed based working arrangements, engaging and working with other agencies outside of the home care sector, for example with the Voluntary, Community and Social Enterprise sector (VCSE) d. To work with the Council in response to any provider failure, which may require several packages of care to transfer to another provider. We will expect that the Principal Provider is part of the response to ensure market sustainability. Our priority in this situation is to ensure that people's care and support needs continue to be met. The Council wishes to appoint one Principal provider to deliver home support services in each Primary Care Network (PCN) within Norfolk. The intention is that the Principal Providers will deliver 70% of the hours and the remaining 30% will be delivered by a small number of PCN framework providers, whose appointment is subject to a separate procurement. This procurement is split into 4 lots, which covers PCNs in South Norfolk: The lots area: 1. Mid Norfolk 2. Breckland 3. Kett's Oak 4. SNHIP Bidders may apply for all lots in each area, but will be awarded no more than 1 Principal Provider contract for this procurement process. Full details of the requirement can be found in the Service Specification, which forms a Schedule to the Terms and Conditions.