Customer Experience Platform
South Norfolk Council and Broadland District Council · East of England
Key facts
- Estimated value
- £792,000
- Buyer type
- Local government
- Source
- Find a Tender
Description
We are inviting expressions of interest to explore options to achieve the Council’s ambitions to develop, create and implement a customer experience platform. Both Council plans outline a strategic objective to deliver services for residents, businesses and communities that are innovative, efficient and easy to use against a backdrop of reduced funding and tougher economical times. An improved customer offer enabled by digital technology can have a direct impact on our ability to reduce operating costs to serve our customers, absorb growing demand within existing resources and enable greater efficiencies from understanding the end-to-end customer journey whilst enabling customers to interact with us in modern and efficient ways that are convenient to them. • Easy to access services for all, as and when our customers need them • Increase in the first point of contact resolution • Keep the customer informed to reduce avoidable demand• Improve internal workflow and case management
Categories (CPV)
- 48445000 Customer Relation Management software package
- 72212100 Industry specific software development services
- 48217000 Transaction-processing software package
- 48211000 Platform interconnectivity software package
- 48219300 Administration software package
- 72212445 Customer Relation Management software development services
- 48333000 Contact management software package
- 48100000 Industry specific software package
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