Mystery Shop
Key facts
- Estimated value
- £142,000
- Closing date
- 09 Jun 2025
- Contract ends
- 31 Aug 2028
- Procedure
- Open procedure
- Buyer type
- Utilities & transport
- Source
- Find a Tender
Description
Transport for Wales (TfW) seeks a supplier to design and implement a comprehensive mystery shopper programme to evaluate customer experience across its network. The programme will assess key aspects of customer experience at stations/terminals, onboard, and for passengers with accessibility needs.
Categories (CPV)
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