Workforce Management Software and Implementation
South West Water Ltd · United Kingdom
Key facts
- Awarded
- 20 Feb 2024
- Procedure
- Negotiated procedure with prior call for competition (framework)
- Buyer type
- Utilities & transport
- Source
- Find a Tender
Description
South West Water's "Customer Led Intelligent Operations" (CLIO) programme objectives include maximising the customer experience, developing our people and our business. We aim to achieve these by improving our communication channels, improving the accuracy and timeliness of information, and adopting best practice techniques across all aspects of our operations. The first phase of CLIO requires a 'Mobile Workforce and Job Management System' (WFM) to replace the current ageing systems. The new solution is expected to provide a far greater scope than the current WFM systems. The requirements of the WFM is split into 3 Lots: Lot 1 - Software Lot 2 - System Integration Lot 3 - Business Implementation / Change Management
Categories (CPV)
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