NDR Reforms - Customer Communications Research
Valuation Office Agency · London
Key facts
- Contract value
- £66,511
- Awarded
- 23 Dec 2022
- Contract starts
- 09 Jan 2023
- Contract ends
- 24 Mar 2023
- Procedure
- Call-off from a dynamic purchasing system
- Buyer type
- Central government
Awarded to
| Supplier | Value |
|---|---|
| I.F.F Research Limited | £66,511 |
Description
This was a call-off from Crown Commercial Services Research & Insights dynamic purchasing system- RM6126
The VOA would like to understand more about non-domestic rates ratepayers specifically those who are exempt from paying rates (as they are a small business) or who are not businesses.
This research seeks to understand and measure their attitudes, behaviours, and preferences, including:
What are their attitudes and behaviours regarding their business rates? E.g. do they:
believe their rates bill is fair
believe rates has a big impact on their finances
believe business rates to be a fair system
classify themselves as good corporate citizens
use or would seek to use a professional to help them manage their rates liability etc.
What are the characteristics of their business/organisation and their properties? E.g.,
business type and business size
type of property
number of properties they own or occupy
whether they get a rebate on their rates.
Where do customers go to seek help or advice about general business matters and if applicable, their business rates? Which sources are most important, valuable, trusted?
How do customers prefer to receive updates, news, help or advice? E.g., channel, style of information or communication.
Categories (CPV)
- 73210000 Research consultancy services
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