Workflow Automation and Business Process Integration Platform
THE UNIVERSITY OF BIRMINGHAM · West Midlands
Key facts
- Contract value
- £2,062,723
- Contract starts
- 31 Jul 2025
- Contract ends
- 30 Jul 2028
- Procedure
- Direct award
- Buyer type
- Education
- Source
- Find a Tender
Awarded to
| Supplier | Value |
|---|---|
| SERVICENOW UK LIMITED | £2,062,723 |
Description
The University of Birmingham has been using the ServiceNow platform since 2011, with the technology now profoundly integrated across the university's operations used by IT, HR, Finance, Legal and a multitude of other areas of the University for various request fulfilments and issue troubleshooting. The platform supports multiple business-critical functions through core modules, including IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), and Human Resource Service Delivery (HRSD), as well as several bespoke custom applications developed to meet specific organisational needs. This renewal will ensure continuity of services, access to support and updates, and the ability to scale and optimise usage based on future requirements. Given the University of Birmingham's long-standing investment in and integration with the ServiceNow platform, renewing the ServiceNow subscription is crucial to maintaining operational efficiency and supporting ongoing digital transformation initiatives.
Categories (CPV)
- 72000000 IT services: consulting, software development, Internet and support
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