Content Management: National Trails website 2024/25

Natural England requires specialist support and advice to generate new and manage existing content of the National Trails website as well as investigating and pursuing resolution to any website content or technical queries. Hosting and technical maintenance of the NT website is currently contracted out to a third party (Big Blue Door) until March 2026, but Natural England requires specialist support and advice to ensure that content shown on the existing website is relevant and accurate. This support would be provided on a call-off basis until 31st March 2025 and would cover the following areas of work in relation to the website:

-advice to Natural England and Natural Resources Wales

-analysis of any problems/issues raised by general public, service providers or National Trail Officers/trail managing authorities

-responding to and resolution of queries

-solution proposal and implementation

-content creation, proposal and management

-ensuring compliance with accessibility standards

-training on creating and managing content where required - internal and for partners

-documenting procedures and guidance

-advice relating to branding and NT logos

-technical liaison as required with third parties (including current website host)

-support for website related social media activity

We expect the supplier to have a good knowledge and understanding of this area of work - access to the outdoors and specifically the family of National Trails in England and Wales.

We expect the supplier to have experience of website content management (i.e. wordpress) and knowledge and use of google analytics.

We expect the supplier to be proficient in editing and managing content on the NT website interactive maps and has access to the necessary software and technology to undertake this work (i.e. GIS, adobe acrobat pro etc).

We expect the supplier to be available and provide core support between Monday and Thursday.

IMPORTANT RFQ EDITED 29th April 2024. Please note RFQ edited to correct missing information. Please note that this contract is reserved - only bidders based within the UK may apply.

Additional information: To apply for this opportunity you must submit your quotation meeting the requirements detailed in the Request for Quotation (RFQ) attached. Your response must be sent to [email protected] by 17:00 on 03/05/2024.

If you have any clarification questions linked to this opportunity or the procurement process please submit these via email to [email protected]. Please note that, unless commercially sensitive, both the question and the response will be circulated to all tenderers.