Exploratory research to devise a method for mystery shopping on customer service and support
Key facts
- Contract value
- £39,625
- Awarded
- 07 Feb 2024
- Contract starts
- 14 Feb 2024
- Contract ends
- 28 Mar 2024
- Procedure
- Competitive quotation (below threshold)
- Buyer type
- Other public body
- Source
- Contracts Finder
Awarded to 2 suppliers
| Supplier | Value |
|---|---|
| Savanta Group Limited | £20,000 |
| Walnut Unlimited | £19,625 |
Description
The objectives for the project are to: • Review the range of options for the delivery of mystery shopping for the water sector and develop an approach for testing. • Test the mystery shopping approach on a specific issue or topic. • Assess the approach and make recommendations. This should include consideration of what worked well and areas for improvement. • Consider the diversity of customers and their needs throughout this. • If feasible, consider how the mystery shopping approach could be used to benchmark water companies and the water sector against the equivalent services provided across other sectors.
Categories (CPV)
- 73000000 Research and development services and related consultancy services
Similar open tenders
AI Creator Control
Location: WalesBuyer: Intellectual Property Office
Open tenderCloses 28 Nov, 202623 daysValue £80.00kSource Find a TenderThe IPO requires a supplier to provide research to support this review. The intention is that this will be a four-month project including an interim report (shared with policy officials) and final report (prepared for external publication). The Government may wish to communicate initial findings from the interim report
Mapping the Research and Innovation Ecosystem in select North African countries Priorities Actors and Uk Partnership Opportunities in Algeria Egypt Morocco and Tunisia
Location: LondonBuyer: British Council
Open tenderCloses 25 Nov, 202620 daysValue £70.00kSource Find a TenderThe British Council invites proposals to conduct a market intelligence study titled Mapping the Research and Innovation Ecosystem in Selected North African Countries Priorities Actors and Uk Partnership Opportunities covering Algeria Egypt Morocco and Tunisia
Ireland West SDZ Designated Activity Company DAC is seeking consultancy services to support the development of an Aviation Circular Economy Hub at Ireland West Airport Knock.
Location: IrelandBuyer: Mayo County Council
Open tenderCloses 24 Nov, 202619 daysValue €125.00KSource TEDMCC are publishing this competition on behalf of Ireland West SDZ Designated Activity Company. The brief is to undertake the market validation, technical, commercial and operational planning development work necessary to establish the proposed Hub’s viability. The tenderer shall identify an appropriate operating model
Westgate Vision 2040 - Multi-Disciplinary Design Team (MDDT) Consultancy Service
Location: IrelandBuyer: Louth County Council
Open tenderCloses 25 Nov, 202620 daysValue €900.00KSource TEDDelivery of detailed design, tender and management of construction phase to handover for Westgate Vision Public Realm Scheme Character Area 1 and 2
Large Grants Due Diligence Framework
Location: ScotlandBuyer: Scottish Enterprise
Open tenderCloses 7 Dec, 202632 daysValue £800.00kSource Find a TenderScottish Enterprise is seeking to appoint suppliers to a 2-lot framework (single supplier per lot) to deliver due diligence assessment services (covering technical and financial evaluation) in support of applications to Scottish Enterprise for grant funding from businesses based (or looking to set up) in Scotland. This
Contract for Education and Outreach Programme Management Services
Location: IrelandBuyer: Department of Culture Communications Sport
Open tenderCloses 11 Dec, 202636 daysValue €320.00KSource TEDThe National Archives has been very successful in recent years in broadening the understanding of our role as the keeper of the records of the State amongst the general public. This enhanced public engagement has seen more people visit the National Archives online and in person(outside of the usual academics and resear