ITEP0640 - ServiceNow Managed Support & Development Services
National Highways · United Kingdom
Key facts
- Contract value
- £2,929,242
- Awarded
- 11 Dec 2023
- Contract starts
- 13 Dec 2023
- Contract ends
- 31 Mar 2025
- Procedure
- Call-off from a framework agreement (framework)
- Buyer type
- Central government
- Source
- Contracts Finder
Awarded to
| Supplier | Value |
|---|---|
| UP3 SERVICES LTD | £2,929,242 |
Description
ITEP0640 - ServiceNow Managed Support & Development Services
The contract has been awarded until 31/03/25. The Services to be provided by the Supplier includes the following: ServiceNow Managed Support and Development Services. Managed Support Service: 2nd and 3rd line support team to manage: -Core platform support - to resolve incidents and fulfil requests. -Platform governance - best practice guidance. -Demand management - idea and demand review, backlog management. -Minor enhancements - to in-scope applications and processes. -Platform management - platform performance, scheduling of patch and platform upgrades, testing, minor platform enhancements. -Platform optimisation - license optimisation, adoption of new functionality, best practice process guidance. -Service reporting - service status dashboard and weekly reporting, service reviews. Managed Development Service: Programme Manager, Engagement Manager and Technical team to deliver: -Support and enhancement of the ServiceNow platform. -Proactively manage business and IT demand for service automation. -Extend / enhance functionality of existing applications. -Develop new applications. -Perform end-to-end testing of these applications. -Transition the applications into the production environment.
Categories (CPV)
- 48983000 Development software package
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