Interactive Artificial Intelligence Chat and Reporting Project Cambridgeshire County Council

Cambridgeshire County Council is a Lead Local Flood Authority (under the Flood and Water Management Act 2010) and has the responsibility to manage the following types of flooding: • surface water flooding - includes internal property flooding from rain runoff from surfaces such as roads, roofs and patios. • ordinary watercourses - includes flooding from drains and ditches, but excludes main rivers that are managed by the Environment Agency. • groundwater flooding - includes flooding caused by heavy and continuous rain capable of increasing the groundwater levels.

Our responsibilities as a flood authority include investigating and reporting on significant flood events in the county that are mostly related to internal property flooding, and establishing actions which may alleviate flooding and promote flood resistance and resilience in communities across Cambridgeshire.

We aim to source an AI chat bot and reporting tool that users can be signposted to primarily while outdoors in the affected area, and access immediately and easily on their smartphone, such as via a weblink or QR code. The AI chat will then inform them of the impact of fly tipping on their community in a humanistic friendly but informative way, so they feel like they are chatting with a real person.

The technology will be accessible to a wide age range via smartphones and can also be promoted through local community groups. The system will also give residents the opportunity to report fly tipping to the relevant council authorities, giving them agency in the process of reducing risk.

By adding a reporting tool which can be time coded this allows local authorities to consult CCTV for evidence against fly tippers, this empowers the community further and addresses some mental health and wellbeing concerns.

We are looking for a solution that will: a) Provide an automated community engagement hub (AI chat) accessed by members of the local community via a QR code displayed near the issue (fly tipping / flooding). b) Include sentiment and language analysis built in to give humanistic answers, conversational content makes it accessible to more people in the community. c) Data capture. d) Reporting tool. e) Signage - Printing and installation of signs to display the QR Code and information about the project.

As a minimum requirement, responses must include evidence of previous successful work with AI tools in the community, flood risk, and with Local Authorities, Environment Agency etc.

Please read the document attached and if you feel that your organisation is able to contribute to this exercise please complete the survey by following the link https://forms.office.com/e/5mpMXdJcdZ

The closing date for responses has been brought forward to 5 pm on Friday 7th of February 2025