Orbis Telephony and Contact Centre
Surrey County Council · South East
Key facts
- Contract value
- £6,000,000
- Awarded
- 28 Jan 2024
- Contract starts
- 06 Nov 2023
- Contract ends
- 05 Nov 2026
- Procedure
- Not specified
- Buyer type
- Local government
- Source
- Contracts Finder
Awarded to
| Supplier | Value |
|---|---|
| 4Net Technologies Ltd | — |
Description
In response to current and emerging requirements for improved communication facilities, the Councils have decided to replace their existing office telephony services with a Microsoft Teams telephony solution and associated SIP / Call plan network services, and contact centre telephony services with an integrated contact centre.
This procurement is for the supply of services in respect of a Microsoft Teams Voice solution with integrated Microsoft certified contact centre and associated SIP / Call plan network services. The successful Bidder will be responsible for providing to each Council a two-phase migration from the Councils' existing telephony environment to Teams Voice.
The two phases for each Council are:
1. Microsoft Teams Voice and associated SIP / Call plan network services 2. Cloud based contact centre telephony
To support a phased migration, the Councils are looking to engage a supplier to provide the design, any associated hardware, the installation / configuration and support services for Microsoft Teams Voice, integrated contact centre and associated SIP / Call Plan services.
This competition is being carried out using Lots 4b and 4c of the Crown Commercial Service Network Services 3 framework.
Categories (CPV)
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