Provision of Customer Service Training
Moat Homes Limited · South East
Key facts
- Contract value
- £128,750
- Awarded
- 20 Dec 2024
- Contract starts
- 01 Jan 2024
- Contract ends
- 31 Dec 2025
- Procedure
- Competitive quotation (below threshold)
- Buyer type
- Housing
- Source
- Contracts Finder
Awarded to
| Supplier | Value |
|---|---|
| MARY GOBER INTERNATIONAL LIMITED | £128,750 |
Description
We are seeking a training provider to design and deliver a customer service programme to all 440 of our employees and approximately 40 people from our outsourced repairs contractor. The key objectives for this programme are to:
• Build a new customer centric culture that supports our Customer Pioneer Strategy. This includes being more empathetic, building trust, being accountable and listening. • Ensure colleagues are able to integrate Moat's professional behaviours into their approach to customer service • Increase customer satisfaction and employee engagement metrics
Categories (CPV)
- 79632000 Personnel-training services
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