tender_6147 - Provision of Customer Service Excellence Standard
Driver and Vehicle Licensing Agency · United Kingdom
Key facts
- Estimated value
- £10,800
- Closing date
- 23 Jul 2024
- Contract starts
- 19 Aug 2024
- Contract ends
- 19 Aug 2026
- Procedure
- Open procedure (below threshold)
- Buyer type
- Central government
- Source
- Contracts Finder
Description
The Government wants services for all that are efficient, effective, excellent, equitable and empowering - with the citizen always and everywhere at the heart of service provision. Customer Service Excellence ® was developed to offer services a practical tool for driving customer-focused change within their organisation.
The foundation of this tool is the Customer Service Excellence ® standard which tests in great depth those areas that research has indicated are a priority for customers, with particular focus on delivery, timeliness, information, professionalism and staff attitude.
There is also emphasis placed on developing customer insight, understanding the user's experience and robust measurement of service satisfaction. DVLA would like to retain accreditation and require a licensed Certification body to reassess our organisation.
Categories (CPV)
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