Language Services
British Transport Police · London
Key facts
- Contract value
- £72,859,239
- Awarded
- 31 May 2022
- Contract starts
- 31 Jul 2022
- Contract ends
- 31 Jul 2025
- Procedure
- Restricted procedure (above threshold)
- Buyer type
- Emergency services
- Source
- Contracts Finder
Awarded to
| Supplier | Value |
|---|---|
| thebigword Group Limited | £72,859,239 |
Description
Contract extension option to 31 July 2024 is being utilised.
BTP requires a single supplier to provide a tailored, end to end solution for all language service requirements 24 hours a day, 365 days a year:
• Face to Face Interpretation Services (F2F) • Translation/Transcription Services (TMS) • Telephone Interpretation Services (TI) • British Sign Language (BSL) • Video Remote Interpreting (VRI)
Provision of interpreters is governed by the Police and Criminal Evidence (PACE) 1984. If a suspect requires an interpreter for interview or the taking of a statement BTP must arrange for one to be present.
The requirement shall also be available to victims of crime and witnesses and during daily / operational contact with members of the public as well as meet BTP's Welsh language translation (WLT) obligations.
As the contract will serve various business areas, in preparation for tendering, a number of business users and stakeholders have been consulted across B Division, C Division, Crime, Fatality Investigations, Justice, Custody, BTPA and Corporate Communications.
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