GB-Glasgow: IVR Review Services
The Student Loans Company Limited · United Kingdom
Key facts
- Estimated value
- £100,000
- Closing date
- 14 Feb 2024
- Contract starts
- 14 Mar 2024
- Contract ends
- 13 Mar 2026
- Procedure
- Open procedure
- Buyer type
- Other public body
- Source
- Contracts Finder
Description
The service will include drafting new scripts, incorporating IVR best practice to enhance the flow of calls through the IVR, supporting SLC's aim to positively encourage customers to self-serve, reduce unwanted abandons and ensure callers are routed to the correct advisor.
Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
Categories (CPV)
- 72590000 Computer-related professional services
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