Low Code Customer Experience Platform (Cloud Based)
City of Doncaster Council · Yorkshire and the Humber
Key facts
- Contract value
- £2,500,000
- Awarded
- 13 Aug 2024
- Contract starts
- 13 Aug 2024
- Contract ends
- 14 Aug 2029
- Procedure
- Other -
- Buyer type
- Local government
- Source
- Contracts Finder
Awarded to
| Supplier | Value |
|---|---|
| NETCALL TECHNOLOGY LIMITED | £2,500,000 |
Description
The City of Doncaster Council (the Council) has recently approved its new Customer Experience Strategy 2023 - 2026, this strategy seeks to further improve and modernise the experience of Doncaster residents when contacting the Council, including increased digital access. The Council has recently conducted a market assessment to gain an understanding of the current market and this engagement has helped to establish the following specification in order to ensure the Council's outcomes for the provision of its Customer Experience Management are supported and achieved over the life of this contract. Therefore, the Council invites bids to be submitted by suppliers who can supply the Council with a Cloud based Low-Code Customer Experience Platform that can be developed upon and utilised across both Council and Partner Organisations.
Categories (CPV)
- 72000000 IT services: consulting, software development, Internet and support
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