Information Technology Service Management (ITSM) Tool
Key facts
- Contract value
- £231,640
- Awarded
- 28 Sep 2026
- Procedure
- Award procedure without prior publication of a call for competition
- Buyer type
- Health
- Source
- Find a Tender
Awarded to
| Supplier | Value |
|---|---|
| Halo Service Solutions Ltd | £231,640 |
Description
HEIW require a Commercial Off-The-Shelf (COTS), SaaS-based ITSM solution to replace its existing internally developed Service-Point system. The solution will provide Information Technology Infrastructure Library (ITIL) aligned service management capabilities, Artificial Intelligence (AI) enabled functionality, self-service access, reporting dashboards, integration with NHS Wales systems, and associated implementation, training and support services.
Categories (CPV)
- 72416000 Application service providers
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