Technical Implementation Partner & Business Change Partner (DASP)
NHS Blood and Transplant · United Kingdom
Key facts
- Estimated value
- £9,166,666
- Closing date
- 09 Oct 2026
- Contract ends
- 31 Dec 2029
- Procedure
- Competitive flexible procedure
- Buyer type
- Health
- Source
- Find a Tender
Description
NHS Blood and Transplant (NHSBT) is procuring delivery partners for the Donor and Session Programme (DASP), a strategic digital transformation programme to modernise donor engagement, appointment booking, session management and related donor-facing and operational capabilities across blood, platelets and plasma. The procurement is divided into two Lots: Lot 1: Technical Implementation Partner The Technical Implementation Partner will support the technical implementation of the selected CRM Platform and associated digital ecosystem. The scope includes solution design, configuration, integration, data migration, testing, deployment, transition, implementation governance, technical assurance and operational readiness. Suppliers tendering for Lot 1 must align their Tender Response to one of the eligible CRM Platforms identified in the Invitation to Tender documents. The proposed technical solution, implementation approach and associated commercial submissions must be prepared consistently on the basis of the selected CRM Platform. Lot 2: Business Change Partner The Business Change Partner will support the business change, adoption and operational transformation required to implement DASP successfully. The scope includes operating model and workforce transformation, stakeholder engagement, change impact assessment, communications, learning and capability development, adoption planning, business readiness, benefits realisation and transition to business as usual. NHSBT intends to award a single-supplier contract for each Lot. Suppliers may tender for either Lot or both Lots but must submit a complete and independently compliant Tender Response for each Lot tendered for. The full requirements, eligible CRM Platforms, procurement procedure, Conditions of Participation, award criteria, evaluation methodology, timetable, contract terms and submission instructions are set out in the Invitation to Tender and associated tender documents available through Atamis under reference C468497.
Categories (CPV)
- 72224000 Project management consultancy services
- 72000000 IT services: consulting, software development, Internet and support
- 72227000 Software integration consultancy services
- 72220000 Systems and technical consultancy services
- 72224100 System implementation planning services
- 79400000 Business and management consultancy and related services
- 79411100 Business development consultancy services
- 79410000 Business and management consultancy services
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