Out of Hours Call Handling Service 2023
CHP · United Kingdom
Key facts
- Estimated value
- £132,000
- Closing date
- 07 Dec 2023
- Contract starts
- 29 Mar 2024
- Contract ends
- 28 Mar 2026
- Procedure
- Open procedure
- Buyer type
- Central government
Description
CHP has an in-house Customer Resolution Centre (CRC) which handles all incoming calls to CHP between the hours of 8am to 5pm Monday to Friday.
CHP are looking for a call centre that can manage out of hours calls from our residents during the hours of 5pm - 8am to include weekends, bank holidays, Christmas and New Year. These calls include emergency repairs, and signposting to relevant organisations/agencies when the Customer Resolution Centre is not open.
CHP require the provider to have an allocated telephone at their office so CHP calls can be transferred and answered in the name of CHP.
Additional information: Completed documents must be submitted via the ProContract e-tendering portal.
You can access the tender pack on the ProContract Portal: https://procontract.due-north.com/Procurer/Advert/View?advertId=9ee3e0d9-657d-ee11-8125-005056b64545&fromAdvertEvent=True
The project reference is DN698009.
if your organisation is not registered on ProContract click on the following link https://procontract.due-north.com/register, and complete the registration process.
Categories (CPV)
- 79510000 Telephone-answering services
Similar open tenders
RHOI: Ymgyrch Marchnata Integredig, Cyfathrebu a Newid Ymddygiad / Integrated Marketing, Communications and Behaviour Change Campaign
Location: WalesBuyer: Awdurdod Parc Cenedlaethol Eryri
Open tenderCloses 30 Nov, 202625 daysValue £35.00kSource Find a TenderMae RHOI wedi cael ei ysbrydoli gan lwyddiant CopenPay ac mae'n rhan o'r dull rhyngwladol ehangach DestinationPay. Mae'r egwyddor sylfaenol yn syml: anogir pobl i wneud rhywbeth cadarnhaol ar gyfer y lleoedd maen nhw'n ymweld â nhw ac, yn gyfnewid, derbyn gwobr gan fusnes neu sefydliad sy'n cymryd rhan. Bydd y rhaglen
Footways Maintenance Survey (Lot 3) (2027)
Location: South EastBuyer: West Sussex County Council
Open tenderCloses 16 Nov, 202611 daysValue £60.00kSource Find a TenderWest Sussex County Council are seeking to and identify suitably qualified and interested organisations to obtain road condition data for the highway network for footways and remote cycleways during 2027.
PROVISION OF SECURITY GUARDING SERVICES FOR BRITISH EMBASSY HARARE
Location: LondonBuyer: Foreign, Commonwealth and Development Office
Open tenderCloses 13 Nov, 20268 daysValue £1.49mSource Find a TenderThe Contractor will be responsible for delivering a fully managed guarding solution, including static posts, foot patrols, mobile response, alarm monitoring, and a 24/7 command-and-control capability. Staffing levels, supervision, shift patterns and rotation arrangements must always ensure operational resilience and co
Unclassified Road Conditions Survey (Lot 1) (2027)
Location: South EastBuyer: West Sussex County Council
Open tenderCloses 16 Nov, 202611 daysValue £75.00kSource Find a TenderWest Sussex County Council are seeking to and identify suitably qualified and interested organisations for the provision of Unclassified Road condition surveys during 2027.
Lot 4 - SCRIM Road Surveys (2027)
Location: South EastBuyer: West Sussex County Council
Open tenderCloses 16 Nov, 202611 daysValue £30.00kSource Find a TenderWest Sussex County Council are seeking to and identify suitably qualified and interested organisations for the provision of Sideway-force Coefficient Routine Investigation Machine Road Surveys during 2027.
A, B & C Road Conditions Survey (Lot 2) (2027)
Location: South EastBuyer: West Sussex County Council
Open tenderCloses 16 Nov, 202611 daysValue £90.00kSource Find a TenderWest Sussex County Council are seeking to and identify suitably qualified and interested organisations for the provision of A, B and C road condition surveys during 2027.