Council Tax Call Handlers
London Borough of Newham · London
Key facts
- Contract value
- £325,023
- Awarded
- 26 Jul 2026
- Contract starts
- 31 Aug 2026
- Contract ends
- 31 Mar 2027
- Procedure
- Call-off from a framework agreement (framework)
- Buyer type
- Local government
- Source
- Contracts Finder
Awarded to
| Supplier | Value |
|---|---|
| NEC Software Solutions UK Limited | £325,023 |
Description
The Council Tax and Benefits Service has experienced increased demand across its revenues, recovery and customer contact functions. To support service delivery and maintain performance standards, the service requires additional telephony resources to manage customer enquiries, recovery activity and associated administration. The supply of extra call handlers will support Council Tax in relation to customer needs and help to maximise Council Tax revenue and recovery.
Award via VAS RM6259
Categories (CPV)
- 79500000 Office-support services
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