Customer Contact Centre
Key facts
- Contract value
- £8,400,000
- Awarded
- 12 Oct 2026
- Contract starts
- 23 Oct 2026
- Contract ends
- 16 Oct 2028
- Procedure
- Direct award
- Buyer type
- Utilities & transport
- Source
- Find a Tender
Awarded to
| Supplier | Value |
|---|---|
| CONCENTRIX TSC UK LTD | £8,400,000 |
Description
GTR is seeking to appoint a provider to deliver the contact help desk services. Provision of outsourced customer contact centre services. The service operates in a demand-led environment, with resource requirements varying in response to customer contact volumes, operational disruptions, service changes and other ad hoc or unplanned events.
Categories (CPV)
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