Provision of Independent Health Complaints Advocacy Service
London Borough of Brent · London
Key facts
- Estimated value
- £300,000
- Closing date
- 23 Nov 2026
- Contract ends
- 31 Mar 2030
- Procedure
- Below threshold - open competition
- Buyer type
- Local government
- Source
- Find a Tender
Description
This tender is for the provision of Independent Health Complaints Advocacy Service (IHCAS). The IHCAS empowers and supports clients, their family, carer or representative to go through the complaints procedures for complaint or grievance related to any aspect of care or treatment they received from NHS funded services and to assist them in finding a resolution. The service will also support clients’ complaints concerning health and social care services. The service will support the client through the appropriate complaints processes of the service they accessed. The key aspect of the role of the service is the focus on empowering and supporting clients, their family, carer or representative. Contract Start Date: 1 April 2027 Contract End Date: 31 March 2030 Possible Extension up to 2 years
Categories (CPV)
- 85300000 Social work and related services
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