Hedyn Out of Hours Call Handling Services Preliminary Market Engagement
Tai Hedyn Limited · Wales
Key facts
- Estimated value
- £625,000
- Engagement closes
- 17 Nov 2026
- Contract ends
- 01 Apr 2029
- Buyer type
- Local government
- Source
- Find a Tender
Description
Tai Hedyn Limited, trading as Hedyn, was formed on the 1st April 2025 following the merger of Melin Homes Limited and Newport City Homes Housing Association Limited. Hedyn is now the second largest housing association in Wales, operating across South-East Wales within the local authority areas of Newport, Torfaen, Monmouthshire, Blaenau Gwent and Powys. Hedyn owns and manages approximately 15,000 properties of mixed tenure, including social rented homes, leasehold properties, shared ownership homes, supported housing and communal residential buildings. Hedyn is undertaking this pre-market engagement exercise to gather information that will help inform the future procurement of its Out-of-Hours Call Handling Service. Hedyn requires a service provider to manage and provide out of hours handling services outside of normal business hours. Through a Microsoft Forms questionnaire, Hedyn is seeking feedback on current market practices, service delivery models, innovation, and best practice to support the development of Hedyn's future requirements and specification. Hedyn are particularly interested in understanding opportunities to improve service efficiency and resident experience, as well as any emerging trends or developments within the sector. Suppliers are invited to complete the questionnaire using the link provided below. The questionnaire will close on the 17th November at 12pm. Responses will be reviewed as they are received and will be used to help inform Hedyn's future service requirements, specification, and procurement approach. Microsoft Forms Link: https://forms.cloud.microsoft/e/azJNCpGxb0 This exercise is for information-gathering purposes only. Any costs incurred in responding to this questionnaire will not be reimbursed by Hedyn. Information provided may be used to help inform the development of the service specification, procurement strategy, and future requirements.
Categories (CPV)
- 79510000 Telephone-answering services
Similar open tenders
RHOI: Ymgyrch Marchnata Integredig, Cyfathrebu a Newid Ymddygiad / Integrated Marketing, Communications and Behaviour Change Campaign
Location: WalesBuyer: Awdurdod Parc Cenedlaethol Eryri
Open tenderCloses 30 Nov, 202625 daysValue £35.00kSource Find a TenderMae RHOI wedi cael ei ysbrydoli gan lwyddiant CopenPay ac mae'n rhan o'r dull rhyngwladol ehangach DestinationPay. Mae'r egwyddor sylfaenol yn syml: anogir pobl i wneud rhywbeth cadarnhaol ar gyfer y lleoedd maen nhw'n ymweld â nhw ac, yn gyfnewid, derbyn gwobr gan fusnes neu sefydliad sy'n cymryd rhan. Bydd y rhaglen
Parliamentary Monitoring Services for Cafcass
Location: United KingdomBuyer: Cafcass
Open tenderCloses 25 Nov, 202620 daysValue £51.00kSource Find a TenderThe Children and Family Court Advisory and Support Service (Cafcass) is seeking to appoint a single Supplier to provide a Parliamentary Monitoring Service. Cafcass operates within a complex and evolving parliamentary, legislative, policy and public-sector environment. Developments across Parliament, government and the
Outsourced Security Services
Location: West MidlandsBuyer: Solihull College and University Centre
Open tenderCloses 4 Dec, 202629 daysValue £1.16mSource Find a TenderThe College’s existing contract for Outsourced Security Services across all campuses expires on 31 May 2027 and has no further extension available. To ensure continuity of provision, a value for money assessment and compliance with the Procurement Act 2023 and College Financial Regulations, the requirement is being com
Employment Readiness and Progression Support Service - Portsmouth 2026
Location: South EastBuyer: Portsmouth City Council
Open tenderCloses 3 Dec, 202628 daysValue £470.00kSource Find a TenderPortsmouth City Council ('the Council') is inviting tenders from suitably qualified Providers to provide a specialist Employment Readiness and Progression Support Service for adults aged 18 and over who have a learning disability and/or are autistic or self-identify as neurodivergent. The Contract will commence on 1 A
Tree Survey Services
Location: South WestBuyer: University of Exeter
Open tenderCloses 19 Nov, 202614 daysValue £45.00kSource Find a TenderUniversity of Exeter invites bidders to submit a quotation for the provision of tree survey services across the Exeter property portfolio. The purpose of this contract is to undertake a planned programme of tree inspections and condition surveys to support the ongoing management of our tree stock and associated health,
QMS Strategic Partner
Location: East of EnglandBuyer: Mid and South Essex NHS Foundation Trust
Open tenderCloses 1 Dec, 202626 daysValue £3.00mSource Find a TenderMid and South Essex NHS Foundation Trust is seeking a Strategic Improvement Partner to support the co-design, implementation and embedding of an organisation-wide Quality Management System (QMS), including improvement capability, leadership development and sustainable skills transfer.