Support and Maintenance of NTA Dedicated Standalone ServiceNow Instances
National Transport Authority · Ireland
Key facts
- Estimated value
- €5,242,299
- Closing date
- 09 Nov 2026
- Procedure
- Open procedure
- Buyer type
- Central government
Description
The National Transport Authority (NTA) is seeking tenders from suitably qualified and experienced ServiceNow Elite Partners for the provision of support, maintenance, development, licensing, hosting and associated professional services for the Authority’s dedicated standalone ServiceNow instances. The successful Tenderer will be required to provide a comprehensive managed service covering platform support and maintenance, system administration, configuration and development services, upgrades and releases, incident and problem management, security and governance, reporting, training, licensing management, integrations with third-party systems and transition services. The contract will support the ongoing operation, maintenance and enhancement of the NTA’s ServiceNow environment and facilitate future platform developments and service improvements. The Services may include the provision of specialist ServiceNow resources and consultancy services as required throughout the contract term. Full details of the requirements are set out in the procurement documentation. The initial contract term is two years, with the option to extend for up to three additional periods of one year each, giving a maximum contract term of five years. Interested parties are invited to tender for this contract. While the Authority estimates the total value of this contract over its maximum term to be €5,242,299, it reserves the right to spend up to €6,552,874 to accommodate additional requirements, unforeseen demand and any permissible variations during the contract term.
Categories (CPV)
- 72000000 IT services: consulting, software development, Internet and support
- 48000000 Software package and information systems
- 48780000 System, storage and content management software package
- 48781000 System management software package
- 48783000 Content management software package
- 48810000 Information systems
- 48900000 Miscellaneous software package and computer systems
- 48920000 Office automation software package
- 48921000 Automation system
- 72200000 Software programming and consultancy services
- 72210000 Programming services of packaged software products
- 72211000 Programming services of systems and user software
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