DFTc: ESM ServiceNow Implementation Market Engagement
Department for Transport · London
Key facts
- Estimated value
- £5,000,000
- Engagement closes
- 06 Nov 2026
- Contract ends
- 29 Feb 2028
- Buyer type
- Central government
- Source
- Find a Tender
Description
he Department for Transport is seeking a delivery partner to support the implementation of ServiceNow and the controlled migration from its existing ITSM platforms. The procurement will focus initially on Digital, Information & Security directorate, covering the design and configuration of a user-centred service portal and catalogue, core IT service management processes, integrations, data migration, reporting, testing, security and accessibility assurance, cutover, hypercare and knowledge transfer. The aim is to establish a scalable, integrated service management platform that improves the user experience, reduces fragmented tooling and ways of working, provides clearer service visibility, and creates a foundation for potential expansion into wider Corporate Delivery Group departmental services.
Categories (CPV)
- 72610000 Computer support services
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