Provision of a Case Management and Reporting Solution and Related Services
Fiosrú - Office of the Police Ombudsman · Ireland
Key facts
- Estimated value
- €12,500,000
- Procedure
- Restricted procedure (framework)
- Buyer type
- Emergency services
Description
The focus for the procurement is on the delivery of a solution (referred to as CMS or Case Management System) based on a pre-existing platform/solution that is capable of being readily configured to meet the specific needs of Fiosrú , which will replace the existing systems to provide Fiosrú with a modern platform that not only supports the management of cases but also strengthens the organisation's ability to meet its strategic priorities of dealing with complaints in a timely, efficient and effective manner and promoting confidence in the process for resolving complaints and in investigations. The Case Management System will allow for the generation of key, accurate reports that will inform the organisation of its efficiency but also will identify trends and patterns in complaint types.
Categories (CPV)
- 79700000 Investigation and security services
- 79720000 Investigation services
- 72000000 IT services: consulting, software development, Internet and support
- 72230000 Custom software development services
- 72250000 System and support services
- 72240000 Systems analysis and programming services
- 48612000 Database-management system
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