Replacement of Corporate Telephony and Contact Centre Environment
Link Group · United Kingdom
Key facts
- Estimated value
- £1,500,000
- Closing date
- 23 Nov 2026
- Procedure
- Open procedure
- Buyer type
- Other public body
Description
Link Group is seeking to appoint a suitably qualified supplier to provide, implement and support a modern, secure and resilient corporate telephony and Contact Centre as a Service (CCaaS) solution. The contract will include cloud telephony, omnichannel contact handling, intelligent routing, workforce management, call recording, quality management, reporting and analytics, PCI-compliant payment handling, integration capabilities, migration, implementation, training and ongoing support. The solution will support customer-facing and colleague-facing services across Link Group and will be delivered through a phased approach.
Categories (CPV)
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