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Closed tender
Published 03 Apr 2023

Request for Quotation for the provision of FOI, SAR and Complaints Management System

Leicestershire County Council · East Midlands

Key facts

Estimated value
£50,000
Closing date
24 Apr 2023
Contract starts
30 Jun 2023
Contract ends
31 Jul 2027
Procedure
Open procedure
Buyer type
Local government

Description

Leicestershire County Council (LCC) is seeking a consolidated solution that manages the following areas:

• FOI and EIR requests • Subject Access Requests • Data Incidents • Local Government and Social Care Ombudsman & Information Commissioners Office (ICO) enquiries • Corporate Compliments and Comments • Statutory and non-statutory complaints • MP / Councillor Enquiries

Any solution needs to support overall Local Authority (LA) compliance with UK GDPR (General Data Protection Regulations). The end solution will be used to capture, process, resolve and report across these key areas.

LCC is on principle looking for a SaaS (Software as a Solution) offering with workflows that manage case tracking in these areas.

Categories (CPV)

  • 72000000 IT services: consulting, software development, Internet and support

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