9191 INTERNAL COMMUNICATIONS PLATFORM
Iarnród Eireann-Irish Rail · Ireland
Key facts
- Estimated value
- €850,000
- Procedure
- Negotiated with prior call for competition
- Buyer type
- Utilities & transport
Description
Iarnród Éireann (IÉ) seeks an established and proven high availability mobile-first internal communications platform, delivered as a fully managed SaaS service, to support a geographically dispersed workforce of approximately 5,200–8,000 employees. The solution must be cloud-hosted within the EEA/UK, integrate with Microsoft 365 and enterprise identity systems, support secure authentication, and comply with applicable Irish and EU legislative and regulatory requirements, including data protection, AI, privacy and information security obligations. Suppliers must demonstrate experience delivering, operating, and supporting similar employee communications platforms at comparable scale, including implementation, integration, training, ongoing support, and service management. The solution should support effective employee communications, engagement, audience targeting, and a consistent branded user experience across mobile and web channels. This procurement will establish a long-term contract for the provision, configuration, operation, maintenance, and support of the platform. Suppliers must provide a managed service offering including implementation, configuration, training, support, service management, and documented service levels.
Categories (CPV)
- 72000000 IT services: consulting, software development, Internet and support
- 48000000 Software package and information systems
- 48100000 Industry specific software package
- 48300000 Document creation, drawing, imaging, scheduling and productivity software package
- 48500000 Communication and multimedia software package
- 48700000 Software package utilities
- 48900000 Miscellaneous software package and computer systems
- 48600000 Database and operating software package
- 48400000 Business transaction and personal business software package
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