Out of Hours Calling Handling Service
Rooftop Housing Group Limited · West Midlands
Key facts
- Engagement closes
- 11 Aug 2023
- Buyer type
- Housing
Description
Rooftop Housing Association Limited (Rooftop) is seeking a Provider with an excellent track record of providing a high standard call handling service for 12 months with an option to extend .
The Provider shall provide an out of hours emergency telephone call handling service for residents of Rooftop. The services will relate to emergency responsive repairs and anti-social behaviour.
The Provider will be responsible for logging calls appropriately, as per Rooftop's guidelines and procedures. Rooftop has a dedicated in-house team taking these calls from Mon-Fri - 8am -16:30pm therefore the Service Provider will receive and prioritise calls during out of hours.
This is an early engagement notice. If a Provider is interested in the above, please email [email protected].
Categories (CPV)
- 79510000 Telephone-answering services
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