CCaaS implementation services
Incommunities Limited · Yorkshire and the Humber
Key facts
- Contract value
- £300,000
- Awarded
- 13 Mar 2026
- Contract starts
- 31 Mar 2026
- Contract ends
- 31 Mar 2029
- Procedure
- Call-off from a framework agreement (framework)
- Buyer type
- Housing
- Source
- Contracts Finder
Awarded to
| Supplier | Value |
|---|---|
| Alscient | £300,000 |
Description
The provision of a Contact-Centre-as-a-Service (CCaaS) platform, specifically Amazon Connect, to facilitate inbound and outbound public sector telephony, interactive voice response (IVR) routing, and the secure storage of call recordings and transcripts.
Categories (CPV)
- 72590000 Computer-related professional services
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