Procurement of Driver Theory Test Service and National Driving Licence Service
Road Safety Authority (RSA) · Ireland
Key facts
- Estimated value
- €638,000,000
- Buyer type
- Other public body
Description
The Road Safety Authority (Authority) is responsible for providing the Driver Theory Test Services (DTTS) in Ireland through which the Authority ensures that all potential drivers demonstrate essential knowledge of road rules, risk perception, hazard awareness and safe driving practices as part of the driver licensing process. The Authority is also responsible for providing the National Driver Licence Service (NDLS) in Ireland. NDLS is responsible for the provision of learner permits and driving licences in Ireland including issuance, renewals, category changes, replacement and exchange application for foreign licences. The Authority intends to procure a supplier to provide DTTS and NDLS service. The Authority envisions a fully integrated DTTS and NDLS service under the new contract with this integrated service transformation underpinned by technology solutions that will integrate, streamline and improve access to online services with improved customer registration and service experience. This new contract will also include integrated customer support services. The supplier will be responsible for providing services for the delivery of all types of driver theory tests and driving licences and learner permits in Ireland. Under this integrated DTTS and NDLS service contract there will also be a requirement for a consolidated real estate network of Authority centres. Each centre will integrate both DTTS and NDLS service delivery, allowing them to operate from within a single, combined facility. Interested parties should note that driving license and learner permit card production (also including the provision of tachograph cards and certificate of professional competency), subject to the services listed here, will remain a separate contract and be procured under a separate procurement process. A requirement of the services under the integrated DTT and NDLS contract will be the subsequent integration with this separate card production contract
Categories (CPV)
- 80411100 Driving-test services
- 79342300 Customer services
- 22454000 Driving licences
- 48218000 License management software package
- 72212218 License management software development services
- 60000000 Transport services (excl. Waste transport)
- 60100000 Road transport services
- 71311200 Transport systems consultancy services
- 71600000 Technical testing, analysis and consultancy services
- 72212000 Programming services of application software
- 72416000 Application service providers
- 70332000 Non-residential property services
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