Provision of Contact Centre with Call Recording & Transcription (PR2207)
Parliamentary and Health Service Ombudsman · United Kingdom
Key facts
- Estimated value
- £100,000
- Closing date
- 17 Jan 2024
- Contract starts
- 12 Feb 2024
- Contract ends
- 24 Apr 2025
- Procedure
- Other -
- Buyer type
- Central government
Description
Provision of the implementation and support for a Microsoft Dynamics integrated Telephony Contact Centre with Call Recording & Transcription solution including but not limited to the following:- 1) Acquire a call recording and transcription product which automatically records calls and transcribe the conversation. The files must link to cases/contacts so they can easily be located, 2) Acquire a contact centre solution that integrates into Dynamics 365 (PHSO CMS) with call recording and transcription capabilities. 3) Call activity should also allow users to insert notes and show time stamps for activities on each case/contact. 4) The ability to stop/start recordings and access files to playback recordings. 5) The product must be able to support different retention policies and any non-casework call recordings and transcription should be purged within 30 days. 6) Access to files for review, training and learning purposes. 7) The ability to access files, for Subject Access Request (SAR) and for data mining and learning purposes in a format that meets PHSO requirements.
Please refer to ProContract eTendering portal (https://procontract.due-north.com/Login).
Categories (CPV)
Similar open tenders
Conwy County Leisure Facilities CCTV Supply and Install
Location: WalesBuyer: Conwy County Borough Council
Open tenderCloses 26 Nov, 202621 daysValue £100.00kSource Find a TenderConwy County Borough Council is seeking to appoint a suitably qualified and experienced contractor for the supply, installation, commissioning, configuration and 3year maintenance of CCTV systems across seven leisure facilities operated by the Authority. The project forms part of the Council's investment programme to i
Digital Connectivity Programme - 1gb Broadband Install and Service Delivery
Location: ScotlandBuyer: North Lanarkshire Council
Open tenderCloses 8 Dec, 202633 daysValue £85.45mSource Find a TenderNorth Lanarkshire Council (the “Council”) is undertaking a major digital transformation programme to deliver gigabit capable broadband connectivity to approximately 37,000 Council owned social housing properties across the authority area. The programme is a core component of the Council’s Digital Connectivity Masterpla
Term Service Contract for the Installation, Maintenance, Periodic Inspection and Servicing of CCTV Systems
Location: Yorkshire and the HumberBuyer: East Riding of Yorkshire Council
Open tenderCloses 9 Dec, 202634 daysValue £672.00kSource Find a TenderInstallation, maintenance and periodic inspection and testing of Closed Circuit Television Systems (CCTV Systems) in various occupied operational council properties located within the geographical boundaries of the East Riding of Yorkshire.
PURCH3035 Provision of Digital Two-Way Radio Communications System and Infrastructure
Location: ScotlandBuyer: University of Glasgow
Open tenderCloses 25 Nov, 202620 daysSource Public Contracts ScotlandPURCH3035 Provision of Digital Two-Way Radio Communications System and Infrastructure Tender documents available from Public Contracts Scotland. Tender returns should be submitted via Public Contracts Scotland, no paper copies will be accepted. Should paper tenders be submitted, they will be rejected. Further to this
Saltash Guildhall Internal Works
Buyer: Saltash Town Council
Open tenderCloses 30 Nov, 202625 daysSource Contracts FinderSaltash Town Council is seeking tenders from suitably qualified contractors for internal remodelling works at the Guildhall, Lower Fore Street, Saltash. The project comprises refurbishment and adaptation works to support revised council operations and meeting functions, including: Manufacture and installation of besp
Purchase of 475 Smartphones for MKCC
Location: South EastBuyer: Milton Keynes City Council
Open tenderCloses 19 Nov, 202614 daysValue £98.00kSource Find a TenderMilton Keynes City Council are currently out to tender for the provision of 475 Smartphones for Sheltered Housing and ICT staff. Suppliers that would like to take part in this tender process are invited to "Express Interest" upon which they will be given access to the full tender documentation through this e-tendering