Customer Satisfaction Tracking Services
HM Land Registry · United Kingdom
Key facts
- Contract value
- £732,386
- Awarded
- 26 Sep 2023
- Contract starts
- 17 Sep 2023
- Contract ends
- 17 Sep 2028
- Procedure
- Call-off from a dynamic purchasing system
- Buyer type
- Central government
Awarded to
| Supplier | Value |
|---|---|
| Savanta Group Limited | £732,386 |
Description
Provision of a granular and comprehensive customer satisfaction tracking and insight methodology services. The quarterly research study will provide broad tracking of HMLR's professional customer base and their satisfaction of its core services and products. The contract is for an initial term of 3 years (36 months) but provides for an additional 2 x 12 month optional extension periods (24 months) at the Buyer's sole discretion. Maximum term is until 17/09/28 (60 months or 5 years).
Categories (CPV)
- 79310000 Market research services
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