Customer Feedback System
Kent County Council · South East
Key facts
- Contract value
- £157,625
- Awarded
- 20 May 2026
- Contract starts
- 30 Sep 2026
- Contract ends
- 01 Oct 2028
- Procedure
- Call-off from a framework agreement (framework)
- Buyer type
- Local government
- Source
- Contracts Finder
Awarded to
| Supplier | Value |
|---|---|
| Civica UK Limited | £157,625 |
Description
Contract was awarded via G-Cloud 14.
Customer Feedback system to handle Information Requests and Complaints handling. Enabling the council to collate information relating to cases in one place and to have a robust audit trail, showing the progress of cases and the time taken to complete responses.
The system encompassed the following types of feedback:
• Customer Feedback - Comments, Complaints and Compliments • Local Ombudsman Complaints • Member Complaints • Freedom of Information Requests • Subject Access Requests • Environmental Information Regulations complaints
The initial contract term is for 2 Years with a possible 1 Year extension.
Categories (CPV)
- 72000000 IT services: consulting, software development, Internet and support
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