South Cambridgeshire District Council - Reporting Solution for Microsoft Teams Direct Routing
South Cambridgeshire District Council · East of England
Key facts
- Awarded
- 16 Jul 2023
- Contract starts
- 06 Aug 2023
- Contract ends
- 30 Jun 2026
- Procedure
- Open procedure
- Buyer type
- Local government
Awarded to
| Supplier | Value |
|---|---|
| Code Software UK Ltd | — |
Description
Overview\r A reporting solution is required for Microsoft Teams Direct Routing. The reporting solution must be able to provide detailed reports for MS Teams Auto Attendants, Call Queues & Individual Teams Telephony Users for both internal & PSTN calls.\r \r Solution Capabilities\r The solution must be able to report on the following statistics: Call Volumes, Call Duration, Queue Wait Times, Presence of Queue Members, Caller ID, Abandoned Calls, Missed Calls, Start-time/End-time, Visualisations of Call Legs (on-hold/presented/answered)\r \r Data Presentation\r Historical/Real-time Data must be presentable in pre-configured dashboards, as well as exportable to Excel. Reports must be able to be scheduled.\r \r Accessibility\r The solution will be used by Call Queue Team owners, Team Leaders & the Management team.\r Ideally, we are looking for a managed service that once set up will allow the users of the system to serve themselves for any reporting needs, without having to rely on the Council's Shared IT Service for any regular data transfers.\r \r The Councils are therefore looking for a suitably qualified and experienced supplier to provide this reporting solution.\r \r The solution must be already in existence and a turnkey solution, being a commercially off the shelf solution. \r
Categories (CPV)
- 48463000 Statistical software package
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