North West London Integrated Care Board - Wheelchair Services

NHS North West London Integrated Care Board (the "Authority") is issuing this invitation to tender ("ITT") in connection with the competitive procurement for the provision of Wheelchair Services as defined in the specification.

Outline of Requirement North West London Integrated Care Board (the 'Authority') wish to commission an integrated wheelchair service for people of all ages who have a long-term need for mobility assistance for the resident of London borough of Hillingdon, Harrow, Kensington & Chelsea, Westminster, Hammersmith and Fulham, Ealing and Brent. The Authority envisages that the service will provide an integrated care model for wheelchair users, this is to ensure those with complex, long term conditions, are able to access the right wheelchair, quickly, and with appropriate information and support. The full service will cover:

• Assessment, prescription and supply of powered and manual wheelchairs and associated postural seating accessories (WCS) • Rehabilitation Engineering facilities (RE) • Service and Maintenance Packages (AR)

Locally defined Service vision 'To commission an outstanding wheelchair service that is committed to delivering high quality, safe, efficient and effective integrated care to the communities we serve'.

The following set of guiding principles describe what a future-state service that delivers the vision statement would look like. These core principles outline a blueprint for wheelchair services and are summarised below:

• Wheelchair services will be designed around the specific needs of the users • Access into wheelchair services is through a single point of contact with users being seen by the right people, at the right time and in the right place and receive the right equipment • The wheelchair service workforce will be used effectively and flexibly to deliver safe, efficient and cost effective care • Users are fully engaged in their treatment in a way that enables them to take responsibility for their own care whenever possible. • The service will offer a holistic approach to avoid any unnecessary appointments for the User • The service will promote a culture of self-help and safe handover. • Information and communication systems will be used effectively to ensure relevant information on a user's care is available where and when it is needed for users and clinicians. • Variation in core processes will be reduced in order to improve clinical and service quality • Core support processes and services will be aligned to deliver care in ways which minimise avoidable delays and non-value adding activities. • Clinical teams will be fully engaged in the management of the service and will use clear metrics to measure service delivery and improvement. • Care will be delivered in appropriate environments that are accessible, comfortable and respect individual privacy. Please refer Atamis Portal for full details

Additional information: To express interest and participate in the tender, please register and apply via Atamis e-sourcing portal https://health-family.force.com/s/Welcome.

Should Tenderers have any queries, or having problems using the portal, they should contact Helpdesk at:

Phone: 0800 9956035

E-mail: [email protected]