Civil Enforcement Services

Reading Borough Council (RBC) is inviting tenders for the provision of its Civil Enforcement Services.

The tender is split over the following Lots:

o Lot 1 - Civil Enforcement Services - the provision of a full on-street and off-street parking civil enforcement activities to include: o The provision of an appropriate solution, including staffing and associated equipment, to deliver civil enforcement services for all of RBC's on-street and off-street parking enforcement activities, across Reading Borough. o The management and operation of the Penalty Charge Notice software, provided by the IT Services Supplier, for use on handheld devices, or other such items, provided by RBC and any third-party Suppliers. o Provision of a cash collection service from the P&D machines. o Maintenance of RBC's current Pay & Display machines, including managing the supply and installation of new P&D machines. o At RBC's discretion, undertaking the administration of the processing of PCNs and some permit management activities. o At RBC's discretion, the undertaking of additional services including but not limited to the provision and operation of ANPR based enforcement activities and the clamping or removal of vehicles parked in contravention.

o Lot 2 - Civil Parking Enforcement PCN and Permit Software and Associated Hardware - the provision of a parking management back-office IT System and suitable hardware to support the parking management service to include: o The supply and maintenance of a suitable cloud-based software service for RBC's PCN and parking permit activities. o The supply of the hand-held devices, supporting software and associated maintenance for these devices, software, and any other relevant hardware used by RBC's internal and external staff in the delivery of the parking service. The hand-held devices and any other physical assets will be the property of RBC. o The supply of additional services, at RBC's discretion, to include the administration of processing PCNs and services relating to permit management activities.

o Lot 3 - Combined Bid (Lot 1 and Lot 2) - the provision of both Lot 1 and Lot 2 services by either a single organisation, or by two organisations as part of a joint bid or consortium, where a combined bid allows for the provision of additional value and benefit to RBC.

Bidders can submit bids for Lot 1 and/or Lot 2. RBC reserves the right to award using either Lot 1 and Lot 2 or using Lot 3.

Regardless of the Lot(s) awarded, RBC intends to award two contracts, one for Lot 1 services and one for Lot 2 services. Any bids attempting to bid for Lot 3 on a lead contractor/sub-contractor basis will not be accepted.

Contracts will commence on 1st August 2023 in order for service delivery to commence on 1st November 2023, for an initial term for both contrac...

Additional information: Organisations interested in expressing an interest in this procurement should download the procurement documents which are available on the Council`s e-tendering ortal at: https://in-tendhost.co.uk/readingbc/aspx/Home and complete as instructed.

The Portal is free of charge - to register please follow the supplier registration guidance which is available on the Portal. Contractors wishing to be considered for this tendering opportunity must complete the tender documents and return them electronically via the Council`s e-tendering portal.

Please note: you must register your interest via the Council`s e-tendering portal if you intend to submit a tender. All communications regarding this procurement exercise will be conducted through the Council`s e-tendering portal including requests for clarifications or general enquiries. The procurement documents will be available for download up until the closing time and date for tender submissions; it is the organisation`s responsibility to ensure that they download the documents in ample time to ensure that they can be completed and returned electronically, along with supporting documents, prior to the closing time and date stipulated.

Before completing the tender, Bidders should ensure that the e-mail address that has been used to register their organisation will be checked regularly, as the Council`s e-tendering system will generate automatic notifications to this e-mail address when there are updates, changes or messages sent relating to the project. Bidders should also check that their organisation`s details are correct and kept up to date.

Technical questions and assistance regarding the use and operation of the Portal should be addressed to the In-Tend Help Desk - e-mail: [email protected], telephone number +44 8442728810.

Is a Recurrent Procurement Type? : Yes