Operational Data & Tools
Financial Ombudsman Service · United Kingdom
Key facts
- Contract value
- £460,845
- Awarded
- 02 Mar 2023
- Contract starts
- 31 Mar 2023
- Contract ends
- 31 Mar 2024
- Procedure
- Call-off from a framework agreement (framework)
- Buyer type
- Other public body
Awarded to
| Supplier | Value |
|---|---|
| REED TALENT SOLUTIONS LIMITED | £460,845 |
Description
The requirement is for a managed service to design and implement solutions to improve the customer journey and increase efficiency across Casework. Central to these are the creation of robust data, proven performance management tools and insightful reporting to drive consistency, visibility, timeliness, and output.
The goal is to provide high-quality, scalable, and reliable applications and dashboards that meet the unique needs of the Financial Ombudsman Service. The project will consist of several phases, including requirements gathering, design, development, testing, deployment, and maintenance.
Categories (CPV)
- 72000000 IT services: consulting, software development, Internet and support
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